,,Hello,
Buying Doors and Windows can be complicated, but we're trying to make it easier for all of us.
Please bear with us as we develop this new way of handling your enquiries quickly.
Let's start.
Do you have a [[New Enquiry]] or would you like to reference an [[Existing Quote]] or an [[Existing Order]]?
Return to our main site
Do you require Doors and Windows for a [[New Build]], or will you [[Retrofit]] to an existing structure?Would you like to make a payment to [[progress your Quote to an Order]]?
Would you like to [[alter your existing Quote]]?Would you like to check on [[the expected time of arrival of your order into our store]]?
Would you like to check on [[the expected time of arrival of your delivery to site by our staff]]?
Would you like to check on [[the expected time of arrival of your delivery to site by the supplier]]?
Would you like to order [[flyscreens]], or [[flydoors/safety doors]] for your existing order?
Is there something not quite right about the order you received? Would you like to get in contact with our [[support]] department?Payment is required in full to proceed. Payment can be made via:
[[Bank Transfer]]
EFT over the phone
EFT in store
Cash in storePlease reply to our quote email with your request.
There are a number of ways to alter your quote.
The easier you make it for us, the faster we can amend your quote, the closer you are to getting what you want.
You can:
Edit the PDF with your commentary and send it back to us.
Print the PDF, write on it, either scan it or take photos of it, and send it back to us.
Type your alterations in the body of an email, referencing the Item Number (0001, 0002, 0003 etc) or the ID on our quote (Lounge, Dining, Bathroom, etc), and send it back of us.
An example would be:
0002 Adjust height to 860h, change glass to clear toughened.
We do not handle this type of enquiry over the phone.Your purchase is governed by Energy and Glazing requirements and possibly BAL requirements.
To proceed with a New Build Quote, you must submit the following:
Full Architecture Plans
Window Schedule
Energy Report
Bal Rating
A & D New Build Quote Form
Please email [email protected]
In the meantime please view our product options. Do you require [[Aluminium Doors and Windows]] or [[Timber Doors and Windows]]?Do you require [[Aluminium Doors and Windows]] or [[Timber Doors and Windows]]?Are you certain that the project is not a [[New Build]]? If it is a Retrofit then please continue.
Are there any BAL requirements?
[[Yes, there are BAL requirements]]
[[No, there are no BAL requirements]]Are you certain that the project is not a [[New Build]]? If it is a Retrofit then please continue.
Are there any BAL requirements?
[[Yes, there are BAL requirements]]
[[No, there are no BAL requirements]]Please reply to our order acknowledgement email with your request.
We do not handle this type of enquiry over the phone.Deliveries are Monday to Friday 10:00 - 2:00 and Saturday 9:00 - 11:00.
Some deliveries may require assistance unloading.
Some deliveries may occur without assistance, or without anybody on site.
It is expected that if somebody is required on site, that they remain on site for the duration of our delivery hours.
We understand that some people may have obligations that make this scenario challenging and we kindly ask that you make the arrangements necessary in your schedule to ensure that you can comply with what is required for you to receive the goods that you require.
Please do not ring the store asking for an update on where the driver is. We do not handle this type of enquiry over the phone.
In the meantime, please review the terms and conditions of [[our delivery service]].Supplier deliveries are Monday to Friday 6:00 - 6:00.
Supplier deliveries do not require assistance unloading.
Whilst supplier deliveries can occur without anybody on site, it is advised that somebody checks and accepts the delivery.
If you want somebody to check and accept the delivery, please note that it is expected that they remain on site for the duration of the supplier's delivery hours.
We understand that some people may have obligations that make this scenario challenging and we kindly ask that you make the arrangements necessary in your schedule to ensure that you can comply with what is required for you to receive the goods that you require.
Please do not ring the store asking for an update on where the supplier's driver is. We are unable to resolve this type of enquiry.Please reply to our order acknowledgement email with your request.
We need to identify the type of windows that you require screens for and we do not retain this information. We need you to provide us with the details of your order.
We do not handle this type of enquiry over the phone.Please reply to our order acknowledgement email with your request.
We need to identify the type of doors that you require screens for and we do not retain this information. We need you to provide us with the details of your order.
Please view Flydoor/Safety Door options
We do not handle this type of enquiry over the phone.Please reply to our order acknowledgement email with your request.
We do not handle this type of enquiry over the phone as multiple photos are needed to allow us to fully understand the concern.If stated as "our delivery" delivery to site will be one man, and you must be able to receive and assist. Delivery dates will be specified 7 days before delivery. Please ensure site is clear of any obstructions. Any more than a standard delivery needs to be advised at time of order placement.
It is important to note deliveries are made within 10 metres of truck. Items will not be carried upstairs, up or down steep inclines, or through obstacles such as doorways. No deliveries will be made to sites that are deemed unsafe. Orders will be left onsite at front of property.Our Bank details are as follows:
Westpac
Arrival Pty Ltd
BSB 033 180
ACC 213 433
Please use the last four digits of your Quote Number, or the Name on the Quote, as a reference.
Please send us a remittance email.
If you send us a remittance email, we order as soon as we view that email. If you do not, then you may lose days from when you paid to when we check the account on Friday. Can you work with a [[standard size Aluminium Door]] and frame and clad to suit?
Please view standard sizes here:
Do you need a [[custom size Aluminium Door]] manufactured for you?Can you work with a [[standard size Aluminium Window]] and frame and clad to suit?
Please view standard sizes here:
Do you need a [[custom size Aluminium Window]] manufactured for you?Most Doors require Reveals, although some smaller Doors do not require Reveals.
Our Aluminium Doors use offset Reveals.
What is a [[Reveal]]?
An offset Reveal will add 20mm to Aluminium Height and 40mm to Aluminium Width to an Aluminium Door.
Please visit our online store
In Store Items
Special OrdersMost Doors require Reveals, although some smaller Doors do not require Reveals.
Our Aluminium Doors use offset Reveals.
What is a [[Reveal]]?
An offset Reveal will add 20mm to Aluminium Height and 40mm to Aluminium Width to an Aluminium Door.
Please fill out and return this custom size Aluminium Door formPlease inform us of your BAL rating: BAL Low, BAL 12.5, BAL 19, BAL 29, BAL 40, BAL FZ.
Do you require an [[Aluminium Door]]?
Do you require an [[Aluminium Window]]?
Do you require on [[Timber Door]]?
Do you require on [[Timber Window]]?Do you require an [[Aluminium Door]]?
Do you require an [[Aluminium Window]]?
Do you require on [[Timber Door]]?
Do you require on [[Timber Window]]?A Reveal is a timber frame affixed to an Aluminium Door or Window to conceal the inner framework of a wall.
Installation into a house wall typically requires a Reveal.Most Windows do not require Reveals, although some larger Windows do require Reveals.
Our Aluminium Windows use offset Reveals.
What is a [[Reveal]]?
An offset Reveal will add 40mm to Aluminium Height and 40mm to Aluminium Width to an Aluminium Window.
Please visit our online store
In Store Items
Special OrdersMost Windows do not require Reveals, although some larger Windows do require Reveals.
Our Aluminium Windows use offset Reveals.
What is a [[Reveal]]?
An offset Reveal will add 40mm to Aluminium Height and 40mm to Aluminium Width to an Aluminium Window.
Please fill out and return this custom size Aluminium Window formCan you work with a [[standard size Timber Door]] and frame and clad to suit?
Please view standard sizes here:
Do you need a [[custom size Timber Door]] manufactured for you?Can you work with a [[standard size Timber Window]] and frame and clad to suit?
Please view standard sizes here:
Do you need a [[custom size Timber Window]] manufactured for you?Timber Doors do not have Reveals.
Please visit our online store
In Store Items
Special OrdersTimber Doors do not have Reveals.
Please fill out and return this custom size Timber Door formTimber Windows do not have Reveals.
Please visit our online store
In Store Items
Special OrdersTimber Windows do not have Reveals.
Please fill out and return this custom size Timber Window form